Why Us

Rycan Retaining and Earthworks has been servicing the needs of both commercial and residential clients throughout the Brisbane Western Suburbs and Ipswich regions for over 15 years. Our services include all facets of Excavation and QBCC Licenced Building of Retaining Walls, Fences and Decks.

Workmanship Guarantee

We want to deliver the service you expect 100% every time and we will take the time to ensure we achieve this.

We guarantee our workmanship and if problems develop that were our fault we will come to assess and repair as soon as possible. Please note our Workmanship Guarantee does not apply to products installed as they are subject to manufacturer warranties.

Our Guarantee periods are 6 months for repair workmanship and 12 months for new installation workmanship. You can request a copy of our terms and conditions of service by calling 0400 320 962.


Safe Work Policy

Rycan Retaining and Earthworks is committed to providing quality solutions but never at the expense of safety. We have developed and are continually improving our Safe Work Methods. Our work complies with all of the relevant Australian standards concerning customer safety standards and policies. Work Health and Safety Regulation 2011 as well as building regulations. All of our workers carry appropriate personal protective equipment. We do not work with Asbestos and will ensure that appropriately skilled and licensed professionals are engaged to work with asbestos if required.

We Practice Honesty

You deserve a trustworthy, efficient and polite professional to visit you every time you book a service. That's why we evaluate each team members performance based on customer feedback to guarantee a service of real value to you.

Our quotations and invoices are clear and straightforward with no hidden fees or costly last-minute surprises. Honesty and simplicity – it’s an approach that’s worked for us pretty well so far.

Should you receive a cheaper quote from one of our local competitors we will beat it by 5%, if it is offering the same quality of materials and workmanship as we do.


Payments

To confirm a service booking Rycan Retaining and Earthworks requires a 50% deposit payable by bank transfer or credit card no later than two weeks prior to works commencement date. 

Please note works are not booked unless the deposit and signed terms of service are received by Rycan Retaining and Earthworks. We can only tentatively hold dates in our schedule for up to 7 days at which time a deposit will be payable to secure the date. If not received then the tentatively held dates will be forfeited should another booking require them. 

Rycan accepts the following forms of payment:

  • Bank transfer
  • Credit Card/ Debit Card - Visa, MasterCard, please note a 2% surcharge is applicable 
  • Humm - Payment Plan (must be approved before booking, only available on balance amount)

Legal Standards

Your property is in safe hands with Rycan Retaining and Earthworks. We have been servicing the earthworks, retaining wall and fencing needs of the Brisbane Western Suburbs and Ipswich regions for over 15 years.

We carry public liability insurance to the value of $10 million, Civil Excavation and Skid Steer Operator tickets and are a QBCC Licenced Builder of Retaining Walls, Fences and Decks which guarantees you a trouble-free service.

Should a Council Permit be required before or after works completion it is the sole responsibility of the Owner/ Managing Agent to obtain this. Rycan does not provide this service and does not accept responsibility for any works carried out without a Council Permit.

We will use our machinery with the highest of care for the existing landscape and will ensure all precautions are taken to eliminate any damage during the operation of works. It is our clients responsibility to locate and advise Rycan Retaining and Earthworks prior to the commencement of earthworks, of all utility services and fixed property (including but not limited to water, sewer, drainage, power and telephone services) at the site, including by providing Rycan Retaining and Earthworks with ‘dial before you dig’ or other similar reports. Rycan will take all reasonable care not to damage any utility service or fixed property that Rycan Retaining and Earthworks is aware of. However, Rycan Retaining and Earthworks does not guarantee and is in no way responsible for any damages to these services and/or fixed property as a result of Rycan's access to the site and/or performance of the earthworks.